Refund policy

Returns & Refunds

Our jerky is shelf-stable and made to travel — but it's still food, so we generally cannot accept returns, and we don't ask you to mail anything back.

If your order arrives damaged, spoiled, or short, contact us within 7 days of delivery. Email orders@ssacresbison.com with your order number and photos of any damage, and we'll make it right with a replacement or refund. Photos help us file with the shipping carrier and recover the loss on our side.

Non-food items (apparel, hats, drinkware, and merchandise) may be returned unused, unworn, and in original packaging within 14 days of delivery. Contact us first to arrange the return.

Questions? Email orders@ssacresbison.com and a real person at the ranch will take care of you.